Effective date: 2 October 2026
Last reviewed: 2 October 2026
These Terms and Conditions apply to safari planning, quotations, reservations and travel services arranged by Greatlink Safaris for private travel in Kenya. They should be read together with the specific quotation, invoice, booking confirmation, itinerary and any supplier conditions disclosed to you before confirmation.
1. About Greatlink Safaris
Greatlink Safaris is a Kenya based safari operator that plans and arranges private safari journeys, transport, accommodation, park visits, activities and related travel services within Kenya. Information about our experience and approach is available on our About Us page.
2. Scope of these Terms
These Terms govern bookings made directly with Greatlink Safaris through our website, email, telephone, WhatsApp or another official communication channel. A quotation, itinerary or website enquiry does not by itself create a confirmed booking. Where a specific written quotation, invoice or supplier condition differs from these general Terms, the more specific condition will apply to that booking if it was disclosed before confirmation and is permitted by law.
3. Making an enquiry
You may request a safari through our Plan My Safari page, our Contact Us page or another official Greatlink Safaris channel. Please provide accurate travel dates, traveller numbers, ages of children, nationality or residency information where relevant to park fees, preferred destinations, accommodation level, dietary needs and any mobility or accessibility requirements that may affect the journey.
4. Quotations and availability
All quotations are subject to availability until the required payment has been received and Greatlink Safaris has issued written booking confirmation. Accommodation, flights, activities, vehicles and other services may sell out between quotation and payment. A quotation may have an expiry date. If no expiry date is stated, Greatlink Safaris may recheck prices and availability before accepting payment.
Safari prices may depend on season, accommodation, room configuration, number of travellers, age, nationality or residency category, park fees, transport requirements, optional activities and supplier rates. Browse our Kenya safari itineraries for planning ideas, but the final confirmed quotation governs the services and price of your booking.
5. When a booking becomes confirmed
A booking becomes confirmed only when Greatlink Safaris has received the payment required by the quotation or invoice, the payment has cleared, and we have issued written confirmation. We may also require complete traveller information before certain services can be secured.
6. Deposits and payment deadlines
The required deposit, instalment schedule and final balance date will be stated in your quotation or invoice. Because camps, lodges, park services, flights and other suppliers apply different payment rules, Greatlink Safaris does not apply one fixed deposit percentage to every safari.
Payments must be received by the stated due dates. If payment is late, we may be unable to hold reservations. After reasonable notice, we may treat an overdue confirmed booking as cancelled and apply the Cancellation and Refund Policy together with any supplier charges already incurred.
7. Payment methods and currency
Accepted payment methods will be shown on the invoice or communicated through an official Greatlink Safaris channel. Payments must use the correct booking or invoice reference. Bank, card, mobile money, transfer or intermediary charges that are not included in the quotation are the responsibility of the payer unless we expressly state otherwise.
If a quotation is issued in one currency and payment is made in another, the applicable exchange rate and conversion charges may affect the amount received. A booking is considered paid only when the full amount due has been received in the invoiced currency or an expressly agreed equivalent.
8. Price changes after confirmation
We do not change a confirmed price without reason. However, government taxes, statutory levies, conservation fees, park entry fees, fuel related charges, currency movements affecting unpaid foreign currency supplier costs, or mandatory supplier charges may change after confirmation. Where such a change directly affects your booking, we will explain it and provide supporting information where reasonably available before requesting any additional payment.
Nothing in this clause permits Greatlink Safaris to impose a charge that is prohibited by applicable consumer law.
9. What is included and excluded
Your confirmed itinerary and quotation state what is included. Typical safari inclusions may include the confirmed vehicle, driver guide, accommodation, specified meals, park entry fees and listed activities. Items not expressly included remain the traveller's responsibility.
Common exclusions include international flights, Kenya entry requirements, travel insurance, personal expenses, gratuities, premium drinks, optional activities and services outside the confirmed itinerary. Always rely on your final booking confirmation rather than a general website description.
10. Supplier services
Greatlink Safaris may arrange services provided by independent hotels, camps, airlines, air charter companies, activity operators, park authorities, conservancies, transport providers and other suppliers. Those suppliers control the operation of their own services and may impose lawful booking, baggage, check in, cancellation, safety and operational rules.
Where a supplier condition materially affects your booking, we will make reasonable efforts to disclose it before confirmation or as soon as it becomes known.
11. Traveller names and booking information
The lead traveller is responsible for ensuring that names, passport details, contact information, ages and other booking information supplied to us are accurate. Costs caused by incorrect information, including ticket reissue, accommodation changes or permit amendments, may be charged to the booking where the cost is imposed by a supplier or authority.
12. Passports, entry permission and travel documents
Each traveller is responsible for holding a valid passport and satisfying Kenya's applicable immigration, entry, transit and travel requirements. Requirements can change. Travellers should verify current official requirements before departure and should not rely only on old website, social media or third party information.
13. Health, medical needs and fitness to travel
Safari travel may involve long road journeys, uneven terrain, remote locations, heat, dust, altitude, insects and limited access to immediate medical facilities. Travellers should obtain appropriate medical advice for their individual circumstances before travel.
Please tell us before confirmation about mobility requirements, serious allergies, dietary needs or other practical needs that may affect the services we must arrange. We will make reasonable efforts to assist, but not every camp, vehicle, park or activity is suitable for every requirement.
14. Travel insurance
We strongly recommend comprehensive travel insurance from the time you confirm your booking. Appropriate cover should normally include trip cancellation, interruption, medical treatment, emergency evacuation, baggage, personal accident and activities relevant to your itinerary. Any emergency evacuation membership or service expressly included in a safari is not a substitute for comprehensive travel and medical insurance.
15. Children and minors
Children are welcome on many Greatlink Safaris itineraries. The adult making the booking must provide correct ages and ensure that the child has all required travel permissions and documents. Child rates, family room arrangements and activity eligibility depend on supplier and park rules. Some activities may have minimum age, height, health or safety requirements.
16. Safari vehicles and road travel
The vehicle type included in your safari will be stated in the quotation or itinerary. Road conditions, traffic, weather, wildlife movements and park rules can affect journey times. Distances and transfer times shown on the website or itinerary are planning estimates and are not guarantees of exact arrival times.
17. Wildlife sightings and natural events
Wild animals move freely and sightings cannot be guaranteed. Greatlink Safaris cannot promise sightings of a particular species, hunt, migration crossing, birth, predator interaction or other natural event. Migration timing and animal distribution vary with rainfall, grazing, water, fire, human activity and other ecological conditions.
Our guides use experience, current field information and responsible wildlife viewing practices to provide the best safari experience reasonably possible.
18. Itinerary changes requested by the traveller
Requests to change travel dates, accommodation, route, room type, vehicle, activities or traveller numbers are subject to availability and supplier approval. Any additional supplier cost or price difference will be explained before the change is confirmed. A change that substantially reduces or replaces confirmed services may be treated as a partial cancellation.
19. Changes made for operational or safety reasons
Greatlink Safaris may make a reasonable itinerary adjustment where necessary because of weather, road conditions, park closures, wildlife management decisions, security concerns, supplier disruption, flight changes or another operational or safety issue. Where possible, we will provide a comparable alternative and preserve the overall purpose and standard of the safari.
20. Accommodation substitutions
If confirmed accommodation becomes unavailable for reasons outside our reasonable control, we may offer suitable alternative accommodation of a reasonably comparable standard and location where available. If the replacement materially changes the booking, we will explain the available options.
21. Flights and air services
Domestic flights, air charters and aviation services are subject to the operating carrier's conditions, schedules, baggage limits and safety requirements. Flight times may change. Greatlink Safaris will communicate schedule changes received from the carrier but is not the airline or aircraft operator unless expressly stated.
22. Traveller conduct and safety instructions
Travellers must follow lawful safety instructions given by guides, park authorities, accommodation providers and activity operators. A traveller must not intentionally endanger people, wildlife, property or the environment. Serious disruptive, abusive, unlawful or dangerous conduct may result in removal from an activity or termination of services where reasonably necessary for safety. Costs arising from the traveller's conduct remain the traveller's responsibility.
23. Respect for wildlife, communities and the environment
Greatlink Safaris supports responsible travel. Travellers should not feed or harass wildlife, pressure guides to break park rules, remove natural objects, enter restricted areas, photograph people in a disrespectful manner or interfere with community life. Follow guide instructions and applicable park, conservancy and community rules.
24. Complaints during the safari
If a problem arises, tell your driver guide or Greatlink Safaris as soon as reasonably possible so that we have an opportunity to investigate and assist while the trip is still in progress. If the issue cannot be resolved during travel, submit a written complaint through our official contact details with the booking reference and relevant supporting information.
25. Traveller cancellation
If you cancel or reduce confirmed services, the charges and refund process are governed by our Cancellation and Refund Policy, the specific booking documents and any supplier terms disclosed for your safari.
26. Cancellation or significant change by Greatlink Safaris
If we must cancel a confirmed booking for reasons within our reasonable control, we will offer an appropriate alternative, credit or refund for the affected services, taking account of services already supplied and the circumstances. Your mandatory legal rights remain unaffected.
27. Events beyond reasonable control
Events beyond reasonable control may include severe weather, flood, fire, epidemic, pandemic, natural disaster, civil disturbance, acts of government, border or park closure, major transport disruption, security incident, labour disruption or another extraordinary event that could not reasonably be avoided.
Where such an event affects a booking, we will work with suppliers to identify practical alternatives, postponement, credit or recoverable refunds. Amounts already paid to suppliers may be subject to their lawful terms. Our Cancellation and Refund Policy explains the process in more detail.
28. Responsibility and liability
Greatlink Safaris is responsible for exercising reasonable care in the safari planning and services we directly provide. Independent suppliers remain responsible for the services they operate. Nothing in these Terms excludes or limits liability, remedies or consumer rights that cannot lawfully be excluded or limited under Kenyan law or another mandatory law applicable to the booking.
A traveller remains responsible for losses caused by their own unlawful conduct, breach of safety instructions, failure to obtain required documents, or failure to disclose information that was reasonably necessary to provide the booked service safely.
29. Personal information
We process personal information needed to answer enquiries, prepare quotations, confirm bookings and deliver travel services in accordance with our Privacy Policy. Relevant traveller information may need to be shared with accommodation providers, transport providers, park authorities, payment providers and other suppliers involved in the confirmed itinerary.
30. Website information and intellectual property
Website information is provided for travel planning and may change as destinations, park rules, supplier services and travel conditions change. Unless otherwise stated, Greatlink Safaris original text, branding, website design and other protected content may not be reproduced commercially without permission. Third party trademarks and content remain the property of their respective owners.
31. Consumer rights
These Terms are intended to operate consistently with applicable Kenyan consumer law. Nothing in them removes a right or remedy that cannot legally be waived. Where the laws of Kenya provide a mandatory protection that is more favourable than these Terms, that mandatory protection applies.
32. Governing law and disputes
These Terms are governed by the laws of Kenya, subject to any mandatory law that applies to a particular traveller or transaction. We encourage travellers to contact Greatlink Safaris first so that a concern can be reviewed and resolved in good faith. If a dispute cannot be resolved, either party may use any court, regulator or dispute resolution process with lawful jurisdiction.
33. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue to apply to the fullest extent permitted by law.
34. Updates to these Terms
We may update these Terms for future bookings. The version applicable to a confirmed booking is normally the version accepted when that booking was confirmed, together with its quotation, invoice, itinerary and disclosed supplier conditions, unless the parties agree otherwise or mandatory law requires a different result.
35. Contact us
If you have a question about these Terms or a proposed booking, contact Greatlink Safaris using the official details on our Contact Us page before making payment.